Shipping & Delivery

At PETOVIA, we want your pets to enjoy their new products as quickly and safely as possible. We partner with trusted shipping carriers to deliver your orders with care.

Processing Time

Orders are processed within 12-15 business days after payment confirmation. Once your order has been shipped, you will receive a confirmation email with tracking details.

Delivery Time

Estimated delivery times:

• MALAYSIA: 7–15 business days

Please note that delivery times may vary depending on your location, customs processing, and shipping conditions.

Order Tracking

You can track your order using the tracking information provided in your shipping confirmation email. If you need help tracking your order, feel free to contact our support team.

Customs & Import Fees

For international orders, customers may be responsible for any customs duties, taxes, or additional fees required by their country.

Delayed or Lost Packages

While we work hard to ensure smooth delivery, unexpected delays may occur due to weather, carrier issues, or customs. If your order has not arrived within the estimated time frame, please contact us and we will assist you.

Thank you for choosing PETOVIA. We appreciate your trust and are committed to providing a safe and reliable shopping experience for you and your pets.