Returns & Refunds

At PETOVIA, your satisfaction is our priority. We want you and your pets to love every purchase. If you are not completely satisfied with your order, we are here to help.

Return Policy

We accept returns within 30 days of delivery. To be eligible for a return, items must be unused, in their original condition, and in the original packaging.

Return Process

To request a return:

1. Contact our support team with your order number and reason for return.

2. Our team will review your request and provide return instructions.

3. Once the item is received and inspected, we will process your refund.

Refunds

Approved refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery. We will work quickly to resolve the issue.

Non-Returnable Items

For hygiene and safety reasons, some pet products may not be eligible for return if they have been used or opened.

Contact Us

If you have any questions about returns or refunds, please contact our support team. We are always happy to assist you and your pets.

Thank you for choosing PETOVIA.